Shipping policy
Last updated: October 2, 2026
MADOO ships from the Netherlands, with track & trace on every order.
Processing
Orders are prepared within 1 to 3 business days. Orders placed on weekends or public holidays are processed on the next business day. Every order is packed with care, so the porcelain arrives intact.
Delivery
Delivery times after dispatch are an indication:
- The Netherlands: 1 to 2 business days
- Belgium: 1 to 2 business days
- Other EU countries: 2 to 7 business days
- International (outside the EU): 5 to 14 business days
Orders shipped outside the EU may be subject to import duties, taxes and customs fees in the country of destination. These are not included in the price and are paid by the recipient.
Costs
Every order is sent as a tracked parcel, in packaging made to protect the porcelain.
- The Netherlands: €6.95, complimentary on orders of €125 or more
- Belgium: €6.95, complimentary on orders of €150 or more
- Other EU countries: €12.95, complimentary on orders of €175 or more
- International: €19.95
Shipping costs are always shown at checkout, before payment.
Tracking
A confirmation with a tracking link is sent by email as soon as the order has been dispatched.
Damaged on arrival
If a parcel arrives damaged, please take photos of the packaging and contents and email contact@madoo-amsterdam.com within 48 hours of delivery, with the order number. A replacement or refund will be arranged.
Not received
If an order has not arrived within 10 business days of dispatch, please contact contact@madoo-amsterdam.com. MADOO will look into it with the carrier.
Address
Please check the shipping address before placing the order. Contact us as soon as possible if it needs to be changed; this is only possible before the order has been dispatched.